Privacy policy

Deborah Royce Counselling provides professional counselling and therapy services in the UK.
For the purposes of data protection law, we act as the Data Controller.

If you have any questions about this policy or how your data is handled, please contact us.

We collect information in the following ways:

a) Information you provide directly

When you contact us via a website form, email, or phone, we may collect:

• Your name
• Email address
• Phone number
• Any other details you choose to share (such as the nature of your enquiry)

b) Information collected automatically

When you visit our website, certain information is collected automatically through cookies and analytics tools (see our Cookie Policy).

This may include:

• Your IP address
• Browser type and device
• Pages visited and time spent on the site
• How you found our website (e.g. search engine or referral)

We use Google Analytics 4 (GA4) and Google Tag Manager to help us understand website usage and improve user experience.

This data is collected anonymously and cannot be used to identify you personally.

We use your information to:

• Respond to your enquiries and provide counselling services
• Maintain administrative records for appointments and communications
• Improve our website and services through anonymised analytics
• Comply with legal or professional obligations

We will never sell or share your personal data for marketing purposes.

Under the UK GDPR, we rely on the following lawful bases:

• Consent – when you voluntarily contact us or agree to receive information
• Contract – to provide counselling services you have requested
• Legal obligation – to comply with professional or legal requirements
• Legitimate interests – for website analytics and service improvement

We will only share your personal information where:

• It is necessary for providing counselling services (for example, with your explicit consent)
• We are required to do so by law or a professional body
• It is necessary for IT or website support under strict confidentiality agreements

Google Analytics data is shared with Google in anonymised form.

Under UK data protection law, you have the right to:

• Access a copy of your personal data
• Correct inaccurate information
• Request erasure of your data (where applicable)
• Restrict or object to certain types of processing
• Withdraw consent (if processing is based on consent)

To exercise any of these rights, please contact us.

If you are unhappy with how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Our website may include links to other websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies when visiting them.

We may update this Privacy Policy from time to time. The most recent version will always be available on this page, with a revised “Last updated” date.

If you have any questions about this Privacy Policy or how your data is used, please contact us.